National Gallery of Ireland Accessibility Statement

Accessibility Statement for National Gallery of Ireland Shopify Store

The National Gallery of Ireland is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

This accessibility statement applies to

The National Gallery of Ireland takes the following measures to ensure accessibility:

  • Accessibility is part of our internal policies.
  • Accessibility is integrated into our procurement practices.
  • An accessibility officer has been appointed.
  • Our website content is regularly checked and monitored for web accessibility.
  • Accessibility training is provided for employees.
  • Accessibility audits are conducted.

Our compliance status

This website is almost fully compliant with the Web Content Accessibility Guidelines 2.1 level AA. While there are a number of minor issues, the site has a very high level of accessibility and the remaining issues should not cause any difficulties for users.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colors, contrast levels, and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver).
  • View content in different ways without losing information or structure.

When we publish information on this website, we will try to:

  • Structure content well.
  • Use plain English (except for academic or scientific words that do not have an alternative).
  • Use short sentences.
  • Explain acronyms.
  • Write good link text.
  • Make images and videos accessible.
  • Ensure new features work on assistive technologies.

Non-Accessible Content

1. The presence of duplicate id attributes within the code. Our online store is provided by a third party provider called Shopify. There are a number of minor accessibility issues related to the cart and checkout process that we are unable to change as they are part of the core Shopify code. Duplicate ids can cause problems for assistive technologies when they are trying to interact with content. However, in this case, these are related to functionality that is not currently being used on the National Gallery of Ireland’s Shopify store, and we are confident they will not negatively impact users.

2. Inaccurate alt text. In a very small number of instances, the alt text on images does not accurately describe the image. We are working to improve this and aim to be fully compliant in the area soon.

Request Assistance

If you are unable to access information on our website please email us for assistance at or

Preparation of this Accessibility Statement

This statement was prepared on 28 February 2024.

The National Gallery of Ireland assessed the accessibility of this site using an external evaluation by an external entity.

Feedback Process

We welcome your feedback on the accessibility of this website. You can contact our Accessibility Officer at They are the designated contact person for people with disabilities wishing to access the National Gallery of Ireland’s services.

Enforcement Procedure

You are entitled to lodge a complaint with the Office of the Ombudsman or the Workplace Relations Commission if you are dissatisfied with our response.

Office of the Ombudsman:

Workplace Relations Commission: