Terms & Conditions
NATIONAL GALLERY SHOP TERMS AND CONDITIONS OF SALE
IMPORTANT
Please read the following information carefully as it sets out the terms and conditions which governs the sale of products on this website. By purchasing items on this site you will be deemed to have accepted these terms and conditions of sale and our privacy policy.
1. Goods
Subject as hereinafter provided, the National Gallery of Ireland warrants that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects, and to the maximum extent permissible, National Gallery of Ireland makes no other warranties or promises about the goods, and any implied warranties are excluded.
The warranty contained above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us in accordance with these terms and conditions, stating the nature of the shortage/defect and quoting the invoice no.; if you fail to notify us you will be deemed to have accepted the goods.
2. Availability
All goods are offered for sale subject to availability. The National Gallery of Ireland regrets that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. If there is a problem we will let you know as soon as we can and will refund in full any money that you have already paid to the National Gallery of Ireland in respect of the goods in question. The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in Euro and must be paid in full, including delivery charges (which are separately stated at the time of your order). Customers, and not the National Gallery of Ireland, are responsible for the payment of any applicable customs duties or taxes in their own country, and failure to pay customs duties or taxes is likely to result in your package being destroyed.
3. Ordering
By clicking on the ADD TO CART button whenever you see an item you would like to buy. Adding an item to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time by clicking the VIEW CART button. Once you have found all the items you need, go to the checkout and pay for your purchases by following the simple instructions given there. Please ensure that you include the following information with your order, as we cannot process your order without this information:
• Name
• E-mail address
• Contact telephone number
• Card type
• Full name as displayed on the card, the credit card
• Number, and expiry date of the card
• Billing address
• Delivery address (This need not be the same as the billing address)
• Items you require
By clicking the Confirm button on the Confirm & Purchase Screen, you agree to these terms and conditions. Please carefully check your personal details and details of the goods to be provided before clicking the Confirm button. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.
Should you notice that any details are incorrect, after you have placed your order, you should contact us without delay in order to amend any inaccurate details. We cannot guarantee that we will be able to make any such amendments and do not accept any responsibility in this regard.
4. Acceptance of orders
All orders are subject to acceptance by the National Gallery of Ireland.
Once we have received your order we will confirm all the details by e-mail and advise you whether or not the item(s) you require are in stock.
5. Delivery
We aim to deliver your order within 21 days. However delays may occur if the items you have ordered are out of stock. You will be advised of stock availability when we process your order.
The delivery charges that apply to your purchases are specified in Euro.
In the event that some of the items you have ordered are out of out of stock we may send your order to you by two or more deliveries. You will only pay one delivery charge. We will meet any additional delivery charges.
If your goods do not arrive within the time specified above please contact us at shop@ngi.ie quoting the receipt number, which you will receive following completion of the checkout process.
Please retain the invoice and shipping notice, which will be sent separately, as it will be required should you decide to return any product under our returns and refunds policy, set out below.
6. Prices
Prices are set out at in Euro and include VAT at 23%. The National Gallery of Ireland reserves the right to change its prices at any time. Irrespective of any change of prices, you will be charged the price which was specified for the good when you ordered.
7. Payment
You can pay by credit card. We accept Visa, Mastercard and American Express. All credit card purchases are subject to validation and credit checks.
8. Right of Withdrawal and Refunds
We seek to ensure that you are happy with your purchases. If you are unhappy with any item which you have purchased from us please contact the National Gallery of Ireland Shop on 00 353-16633518 or shop@ngi.ie within 7 days of delivery of the item(s) to you and advise us that you have goods to return. We will give you a full refund provided that the good(s) which you wish to return is unused, complete and is in a re-saleable condition. Goods which are returned for a refund must be returned with the invoice. Your statutory rights are not affected. Please note that original shipping costs are non-refundable and return shipping costs are at the buyers own expense (except in the event that the goods are faulty).
Where any valid claim in respect of any goods sold by the National Gallery of Ireland which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the National Gallery of Ireland, the National Gallery of Ireland shall be entitled to replace the goods (or the part in question) free of charge or, at the sole discretion of the National Gallery of Ireland, refund the price of the goods (or a proportionate part of the price), but the National Gallery of Ireland shall have no further liability to the purchaser.
9. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
• strikes, lock-outs or other industrial action.
• civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
• impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• impossibility of the use of public or private telecommunications networks.
• the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
10. Comments
If you have any complaints or comments about the National Gallery of Ireland's on-line shop or any items supplied to you please contact us on 00 353-16633518 or shop@ngi.ie
11. Exclusion of Warranty
Subject to the paragraph below, the National Gallery of Ireland makes no warranty or representation as to the quality of any goods sold or their fitness for a particular purpose or their conformity with any description or sample and the National Gallery of Ireland shall not be responsible for damage or loss of any kind whatsoever (including loss of profits and consequential damages) caused directly or indirectly by the goods supplied.
Consumer Protection: The exemptions from the provisions of Sections 13, 14 and 15 of the Sale of Goods Act 1893 ("the 1893 Act") (as inserted by Section 10 of the Sale of Goods and Supply of Services Act 1980 ("the 1980 Act") contained in Clause 9.1 shall, in all cases other than a contract for the international sale of goods (as defined in the 1980 Act) be subject to the restrictions on such exemptions contained in Section 55(4) of the 1893 Act (as inserted by Section 22 of the 1980 Act).
12. Privacy Policy
For details of our privacy policy, click here
13. Governing Law
These terms and conditions are governed by the laws of Ireland. This on-line shop is run by the National Gallery of Ireland of Merrion Square West, Dublin 2, Ireland.